FAQs

You can place an order on Kérastase.in without registering. However creating an account has advantages : You can ‘Wishlist’ products, get updates on new arrivals, offers & promotions, enable easy tracking of your orders etc.

Click on ‘My Account’, enter your username and the password and login to your account. Click Account Information and change the displayed email address and save the record.

There are various benefits of creating an account on the Kérastase.in, some of the benefits are marketing information on promotions and products, special offers to registered customers. You will also not need to input the address for every new order unless there is a change in address. You can also log in, review the order history of all the transactions done on that account.

Net distribution Services Pvt. Ltd is The Authorized online e-retailer of Kérastase.in and is authorized by Kérastase.in to sell all its products.

You cannot place the online order and collect the product offline from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

You can also log into your account and view the order status and shipping details if already shipped.

You can write to us on our "contact us" page for all the bulk orders, we will assist you with the information based on the emails.

Currently the following payment options are available and enabled.

Payments are accepted through certified third-party payment gateways. Currently all Visa and Master Credit cards will be accepted

Payments are accepted through certified third-party payment gateways. These gateways are certified for all security aspects.

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

In case of a payment failure, please retry and ensure information passed on to payment gateway is accurate i.e., account details, billing address, password (for net banking) & that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can write to us on our “contact us” page with your order number for any clarification.

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

No, as of now we do not offer an EMI option.

We don’t accept changes in the order once they are placed.

Orders once placed cannot be cancelled. To return any items that are damaged or not as per your original order, please inform customer service via email (insert email ID here) within 48 hours of the delivery along with the unboxing video and images of the delivered product.

Once products are delivered to you as per the order, there is no refund or exchange possible. To return any items that are damaged or not as per your original order, please inform customer service via email (insert email ID here) within 48 hours of the delivery along with the unboxing video and images of the delivered product.

No, we do not accept international orders.

Refunds are credited back to the same instrument which was debited at the time of making order payment. The process generally takes 7-14 working days depending on the bank and the payment gateway.

Kérastase.in does not have influence on the timelines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.

You will receive email intimation from Kérastase.in about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

We deliver across the country to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

No there is no charge for delivery currently. Delivery is free for all orders across the country.

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver in case they don’t find you at home. Please contact the courier company at the earliest and give them a delivery time that will suit your schedule.

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

The general delivery timeline is 3 to 4 business days for metro cities and 7 to 8 business days for non-metro cities depending on the delivery address pin code.

Deliveries are made through third party courier companies. All deliverable pin codes are pre-populated in the backend serviceable pin code (area) and can be checked from any product page on the Kérastase.in website. The option is displayed on the right side of the product information. In case the pin code (area) you live in is not a part of the serviceable list, an error message will be displayed.

No, Kérastase and the L’Oréal Group do not test on animals. We stopped any form of animal testing in 1989 - this was 14 years ahead of the European regulation. We have been pioneering non-animal testing methods for over 40 years. For more information about the significant efforts deployed by our laboratories to develop alternative methods to animal testing, as well as our very important achievements in this field, please visit our Group website at https://www.loreal.com/en

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a Kérastase Partner Salon near you. Find you nearest salon by clicking the link https://www.kerastase.in/salonlocator. The Kérastase experts at our Partner Salons are professionally trained to diagnosis your hair and scalp and can advise you on which Kérastase products and services will most meet your needs.

Our prescribed three step regimen of bathe, treat, texturise is the professional secret for enhancing the condition and overall look of your hair in between salon visits. It starts with a professional hair diagnosis to discover your personalized routine. Once you have your products, you are only three steps away from amazing hair.

Bathe: every salon quality style starts with the right shampoo. Replenish, reset and refresh your hair with our iconic Bains (shampoos).
Treat: show your strands some love with our conditioners and hair masks for envy-inducing softness and shine.
Texturise: build the perfect foundation for any style with our best-selling heat protectants, leave-in conditioners, thickening products, frizz fighters and more.